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Lawn Monster

Website Terms & Conditions

Last updated: 15 October 2026

1. Introduction

  1. Welcome to Lawn Monster. These Terms and Conditions govern your use of our website at www.lawnmonster.co.uk, purchases made through the website, and participation in our seasonal lawn care subscription service.
  2. Lawn Monster is a trading name of Agri-Gem Limited ("Lawn Monster", "we", "us" or "our"), a company registered in England and Wales under company number 08257545.
    Registered office: 1–3 Jarman Way, Orchard Road, Royston, Hertfordshire, SG8 5HW, United Kingdom.
    Customer services: customerservices@lawnmonster.co.uk
  3. By placing an order or subscribing to our seasonal lawn care service, you agree to these Terms and Conditions.
  4. Nothing in these Terms and Conditions affects your statutory rights as a consumer.

2. Eligibility and customer accounts

  1. Our website and products are intended for customers aged 18 or over who have a valid delivery address within our supported United Kingdom delivery areas.
  2. You must provide accurate and up-to-date information when creating an account, placing an order or starting a subscription.
  3. You are responsible for maintaining the confidentiality of your account credentials and notifying us promptly of any suspected unauthorised access.
  4. You may register multiple properties and lawn areas within your account, subject to the functionality made available on the website.
  5. We reserve the right to suspend or restrict accounts where there is reasonable evidence of fraud, misuse or unlawful activity.

3. Our products and services

  1. Lawn Monster supplies lawn care products, including fertilisers, biostimulants and other lawn treatment products, through individual purchases and recurring seasonal subscriptions.
  2. Our seasonal subscription service provides lawn care products selected for the relevant time of year and the lawn area specified by the customer.
  3. Product descriptions, photographs, packaging and illustrations are provided to help customers understand the products offered. Packaging and appearance may vary without materially changing the product supplied.
  4. We may substitute an individual product where necessary due to availability, provided the replacement is suitable for its intended purpose and does not materially reduce the overall value or suitability of the seasonal pack. We will notify you of material substitutions and explain your available options.
  5. We do not guarantee particular lawn care results. Results may vary according to weather, soil conditions, grass species, application methods, maintenance and other factors outside our reasonable control.

4. Lawn measurements and subscription sizing

  1. Our website may provide satellite imagery and mapping tools to help customers estimate their lawn area.
  2. Customers can draw and measure one or more lawn sections. Where the website permits, multiple measured sections may be combined to determine the total treatment area and appropriate pack size.
  3. You are responsible for reviewing and confirming that your measurements reasonably reflect the lawn area you wish to treat.
  4. Satellite imagery and automated measurements are estimates and may be affected by image resolution, obstructions, changes to landscaping or inaccurate boundary selection.
  5. Lawn Monster is not responsible for an unsuitable pack size resulting from measurements incorrectly supplied or confirmed by a customer, except where required by law or where the error results from our failure to exercise reasonable care and skill.
  6. If you believe your lawn measurement or recommended pack size is incorrect, please contact us before using the products.
  7. You may amend your measured lawn area through your account. Any resulting change in subscription pack size or price will normally take effect from the next seasonal order that has not yet been paid for.
  8. Where a customer maintains multiple properties or subscriptions, each subscription will be billed and managed independently unless otherwise expressly stated.

5. Seasonal subscription service

  1. Our seasonal subscription service is designed to provide lawn care products throughout the year, normally in four seasonal deliveries.
  2. Each seasonal pack is intended to provide appropriate lawn treatments for the relevant season. The contents may differ between seasons.
  3. Subscriptions automatically continue from season to season until cancelled by you or terminated in accordance with these Terms.
  4. There is no minimum subscription term. You may cancel your subscription at any time without a cancellation fee.
  5. The subscription price will be displayed before you subscribe and will reflect the selected pack size and any applicable options.
  6. Your subscription confirmation will identify the subscription, its price, the relevant seasonal delivery arrangements and how to manage or cancel it.
  7. The subscription does not include lawn care labour, professional application services or a guarantee of lawn condition unless expressly stated otherwise.

6. Seasonal schedules and joining partway through a season

  1. Seasonal subscriptions operate according to billing, ordering and delivery schedules published on our website.
  2. Each season may have a published cut-off date for new subscriptions and amendments.
  3. Customers subscribing before the applicable cut-off date will ordinarily be enrolled for the current season, provided that season's pack remains available.
  4. Customers subscribing after the cut-off date will ordinarily begin with the following season.
  5. We will clearly identify the first pack, initial payment and anticipated delivery period before a customer completes their subscription.
  6. If a customer joins partway through a season, any initial payment will be calculated and disclosed before checkout. We will not charge for a seasonal pack that is not included in the customer's subscription order.
  7. Seasonal dates may change where reasonably necessary because of weather, product availability, operational requirements or circumstances beyond our reasonable control. We will notify affected customers of material changes.

7. Subscription payments and renewals

  1. Seasonal subscription payments are collected in advance of the relevant seasonal delivery.
  2. Payments are processed securely through Stripe or another payment service provider identified at checkout.
  3. By subscribing, you authorise us to collect the applicable recurring seasonal payments using your selected payment method until the subscription is cancelled.
  4. Seasonal billing dates are fixed according to our published schedule and are not necessarily based on the anniversary of your original subscription.
  5. We will send you a payment reminder at least 14 days before each scheduled seasonal payment, using the email address associated with your account.
  6. The reminder will identify the upcoming charge, expected payment date, relevant subscription and how to cancel before the charge is taken.
  7. You are responsible for maintaining a valid payment method and keeping your billing information up to date.
  8. Prices are displayed in pounds sterling and include applicable VAT unless clearly stated otherwise.
  9. We will provide confirmation of successful payments and make relevant order information available through your account.

8. Failed subscription payments

  1. If a scheduled subscription payment fails, we may automatically retry the payment up to three additional times.
  2. We may contact you by email to explain that payment has failed and invite you to update your payment details.
  3. We will not dispatch an unpaid seasonal subscription pack.
  4. If payment remains unsuccessful after the permitted retries, we may suspend the affected subscription and notify you.
  5. If the subscription remains unpaid, we may cancel it after providing reasonable notice.
  6. We will not impose a separate failed-payment penalty. Any sums properly due for orders already supplied remain payable.
  7. You may update your payment method or cancel your subscription through your account, including while a payment issue is being resolved.

9. Subscription cancellation

  1. You may cancel your Lawn Monster subscription at any time without a cancellation fee.
  2. You may cancel through the subscription management section of your account or by contacting customerservices@lawnmonster.co.uk.
  3. Cancellation will prevent future seasonal subscription renewals and charges that have not already become due.
  4. Where you have already paid for a seasonal pack that has not yet been dispatched, you may request cancellation of that order and a full refund.
  5. Where a seasonal pack has already been dispatched, cancellation of the subscription will prevent future renewals, but the dispatched order will be subject to the applicable returns and statutory cancellation provisions in Section 12.
  6. We will confirm subscription cancellation by email and identify any outstanding orders or refunds.
  7. Cancelling one subscription will not automatically cancel other subscriptions or one-off orders held within the same account.
  8. We will not require customers to telephone us or provide a reason for cancelling.

10. Subscription pricing and changes

  1. Subscription prices depend on the selected lawn area, pack size and any applicable subscription options.
  2. We may change future seasonal subscription prices to reflect changes in product costs, taxes, delivery costs or other legitimate business expenses.
  3. We will notify you of any price increase before it applies, with sufficient time to cancel before the higher payment is collected.
  4. Price changes will not affect seasonal orders already paid for.
  5. If you amend your lawn measurements and the change affects your pack size, the revised price will be displayed or communicated before it becomes payable.
  6. Promotional discounts may be limited to specified products, orders or seasons. Any restrictions will be explained when the promotion is offered.
  7. We will not add optional paid products or services to your subscription without your agreement.

11. One-off purchases

  1. Customers may purchase eligible products separately from the seasonal subscription service.
  2. One-off purchases do not automatically enrol customers into a subscription.
  3. Product prices, delivery charges (where applicable) and the total payable will be displayed before checkout.
  4. Placing an order constitutes an offer to purchase. A contract is formed when we accept your order, normally by sending an order acceptance or dispatch confirmation.
  5. We may decline an order where a product is unavailable, payment cannot be authorised, the delivery address is unsupported or there is an obvious pricing error. Where payment has already been taken, we will refund the relevant amount.
  6. We reserve the right to apply reasonable quantity restrictions to products or promotions.

12. Returns, refunds and consumer cancellation rights

Your statutory rights

Nothing in these Terms excludes or restricts your rights under applicable consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, where applicable.

Cancellation before dispatch

We offer customers the ability to cancel and receive a full refund for a paid seasonal subscription pack before it has been dispatched.

Distance-selling cancellation rights

For eligible online purchases, consumers generally have the right to cancel within 14 days after receiving the goods, subject to applicable statutory rules and exceptions.

The precise cancellation period for a subscription involving recurring deliveries will depend on the applicable legal classification of the contract.

How to cancel an order

You may notify us of your decision to cancel by emailing customerservices@lawnmonster.co.uk or using an available account cancellation facility.

Please provide sufficient information to identify your order. You do not need to use a particular form, although we may make a cancellation form available.

Returning products

Where goods have been delivered and must be returned following a valid cancellation, they should be sent back within 14 days after you notify us of cancellation, unless we agree to collect them.

You will normally be responsible for the direct cost of returning goods where this has been clearly communicated before purchase. We will cover return costs where required by law, including where goods are faulty or not as described.

Refunds

Refunds will be made using the original payment method unless otherwise agreed.

Where statutory cancellation rights apply, refunds will be issued within the applicable legal deadlines. Where we are entitled to require the return of goods, we may wait until the goods are received or you provide evidence of return, as permitted by law.

Opened or used products

Customers should handle products only as reasonably necessary to establish their nature, characteristics and suitability.

Where permitted by law, we may reduce a refund to reflect diminished value caused by handling beyond what is necessary.

Opening packaging does not automatically remove statutory cancellation rights. Any applicable legal exception will be explained where relevant.

Faulty, damaged or incorrect products

If a product is faulty, damaged, incorrectly supplied or not as described, please contact us as soon as reasonably possible.

We will provide an appropriate remedy in accordance with your statutory rights, which may include replacement, repair, refund or price reduction.

Refunds and subscriptions

A refund for one seasonal order does not necessarily cancel future subscription renewals. Customers should also cancel their subscription if they do not wish to receive or pay for future seasonal packs.

Where the law requires cancellation of the wider subscription contract, we will give effect to that cancellation.

13. Delivery

  1. Standard delivery is included in the price of Lawn Monster seasonal subscription packs to supported UK delivery addresses.
  2. Any additional delivery charges for one-off purchases or optional premium services will be clearly displayed before payment.
  3. Delivery estimates and seasonal delivery windows will be provided where reasonably possible.
  4. Unless a different delivery period has been agreed, we will deliver goods within the period required by applicable consumer law.
  5. We will inform you of material delivery delays and explain your options, including any right to cancel and obtain a refund.
  6. You must provide a complete and accurate delivery address and any information reasonably necessary to complete delivery.
  7. Responsibility for goods normally passes to you when you, or a person you have nominated other than the carrier, takes physical possession of them.
  8. If goods arrive damaged or incomplete, please notify us promptly so that we can investigate and resolve the issue. Failure to report damage within a particular number of days does not remove your statutory rights.
  9. We may use third-party delivery companies to fulfil orders.

14. Safe use of lawn care products

  1. Lawn Monster products may contain fertilisers, biostimulants and other lawn care substances requiring appropriate handling, storage and application.
  2. You must read and follow all instructions, warnings, safety information and application rates supplied with each product.
  3. Products must only be used for their stated purpose and in accordance with applicable laws and product-specific instructions.
  4. You are responsible for ensuring that the products are suitable for your intended lawn area and that application takes account of relevant conditions, including weather, lawn condition and other treatments.
  5. You must observe any applicable precautions concerning children, pets, wildlife, watercourses and environmental protection.
  6. Products should be stored securely, in their original containers, away from children and animals, and in accordance with their storage instructions.
  7. You should not exceed recommended application rates or combine products unless the supplied instructions expressly permit this.
  8. Any guidance, calendar or treatment plan provided by Lawn Monster is general lawn care guidance and is not a substitute for product-specific safety instructions.
  9. We are not responsible for damage caused solely by misuse, incorrect application or failure to follow supplied instructions, except where liability cannot lawfully be excluded.
  10. Where a product requires particular qualifications, permissions or restrictions on supply or use, we may request evidence of eligibility or refuse supply where appropriate.

15. Seasonal conditions and treatment results

  1. Lawn care results are influenced by environmental and biological factors, including temperature, rainfall, soil condition, grass type, sunlight, drainage and maintenance practices.
  2. Seasonal product recommendations are based on typical lawn care requirements and may not be suitable for every lawn or every set of conditions.
  3. You should postpone or adjust treatment where the product instructions or prevailing conditions make application unsuitable.
  4. We do not guarantee that products will eliminate all weeds, moss, disease, discolouration or other lawn problems.
  5. This section does not limit any rights you have where a product is faulty, not as described or otherwise fails to meet applicable legal standards.

16. Website availability and accuracy

  1. We aim to keep our website available and information accurate, but we do not guarantee uninterrupted access.
  2. We may temporarily suspend website access for maintenance, security or technical reasons.
  3. We may correct typographical errors, technical inaccuracies and obvious pricing mistakes.
  4. We will not retrospectively increase the agreed price of an accepted order without your consent.
  5. Mapping services, satellite imagery and other third-party technologies may be subject to availability and technical limitations.

17. Intellectual property

  1. All intellectual property rights in the Lawn Monster website, branding, text, graphics, product information, designs and original content belong to us or our licensors.
  2. You may use the website for lawful personal purposes.
  3. You may not reproduce, commercially exploit or redistribute substantial portions of our website content without permission, except where permitted by law.
  4. Any third-party trademarks remain the property of their respective owners.

18. Privacy and payment security

  1. We process personal information in accordance with our Privacy Policy and applicable data protection legislation.
  2. Personal information may include contact details, delivery addresses, account information, lawn measurements and subscription records.
  3. Payments are processed using authorised payment service providers. We do not require customers to disclose their full payment card details to our customer service team.
  4. We may send service communications relating to orders, subscription renewals, failed payments, product safety and account administration.
  5. Marketing communications will be managed in accordance with applicable law and your communication preferences.
  6. Our use of cookies and similar technologies is explained in our Cookie Policy.

19. Liability

  1. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
  2. Nothing in these Terms limits your statutory rights as a consumer.
  3. We are responsible for loss or damage caused by our breach of these Terms or failure to exercise reasonable care and skill where that loss or damage was reasonably foreseeable.
  4. We are not responsible for loss or damage that is not reasonably foreseeable, or which arises solely from circumstances outside our reasonable control, except where the law provides otherwise.
  5. Products are supplied primarily for domestic and personal use. Where products are used for commercial purposes, any applicable additional terms must be agreed separately.

20. Events beyond our reasonable control

  1. We will not be responsible for delays or failures caused by events beyond our reasonable control, including severe weather, transport disruption, supply chain interruptions or major infrastructure failures, except where the law provides otherwise.
  2. We will take reasonable steps to minimise disruption and notify affected customers of material delays.
  3. Where an event materially prevents us from fulfilling an order, we will explain the available remedies, including any applicable right to cancel and obtain a refund.

21. Changes to these Terms

  1. We may update these Terms to reflect changes in legislation, business operations, products, technology or customer services.
  2. Updated Terms will be published on our website with a revised date.
  3. Where a change materially affects an existing subscription, we will notify affected customers in advance and explain their options.
  4. Changes will not retrospectively remove rights already accrued under an existing order or subscription.

22. Suspension and termination

  1. We may suspend or terminate an account or subscription where there is a material breach of these Terms, suspected fraud, unlawful activity or persistent non-payment.
  2. Where reasonably possible, we will explain the reason and provide an opportunity to resolve the issue.
  3. If we terminate a subscription without fault on your part, we will refund any amounts paid for seasonal packs that will not be supplied.
  4. Termination does not affect rights or obligations arising before termination, including statutory refund rights.

23. Complaints and customer support

  1. If you have a complaint or require assistance, please contact:
    Lawn Monster Customer Services
    Email: customerservices@lawnmonster.co.uk
    Website: www.lawnmonster.co.uk
  2. Please provide your order or subscription reference and a description of the issue so that we can investigate.
  3. We will aim to resolve complaints fairly and within a reasonable period.
  4. If a complaint cannot be resolved, we will explain any further options available to you, including relevant alternative dispute resolution arrangements where applicable.

24. Governing law

  1. These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protections applicable in your part of the United Kingdom.
  2. If you live in Scotland or Northern Ireland, you retain any applicable right to bring proceedings in the courts of your home jurisdiction.

25. Contact information

Lawn Monster
A trading name of Agri-Gem Limited
Company registration number: 08257545

Registered office:
1–3 Jarman Way, Orchard Road
Royston, Hertfordshire
SG8 5HW
United Kingdom

Website: www.lawnmonster.co.uk
Email: customerservices@lawnmonster.co.uk

End of Terms & Conditions