At Lawn Monster, we want to make looking after your lawn as simple as possible. That’s why we deliver everything you need directly to your door, so you can spend less time shopping for lawn care products and more time enjoying your garden.
Whether you’re receiving your seasonal Lawn Monster subscription pack or placing a one-off order, here’s everything you need to know about delivery.
Where We Deliver
We currently deliver to UK mainland addresses only.
Unfortunately, we are unable to deliver to Northern Ireland, the Channel Islands, the Isle of Man or other offshore locations at this time.
Delivery Costs
Delivery is included with every Lawn Monster subscription.
There are no additional delivery charges for your seasonal subscription packs. The price you see when subscribing includes delivery directly to your door.
For one-off purchases, any applicable delivery charges will be clearly displayed at checkout before you complete your order.
Delivery Times
Our standard delivery timeframe is 2–3 working days from dispatch.
Working days are Monday to Friday, excluding UK bank holidays.
Please note that delivery times are estimates and may occasionally be affected by factors outside our control, including adverse weather, courier delays or periods of particularly high demand.
Seasonal Subscription Deliveries
Lawn Monster subscriptions are designed around the changing needs of your lawn throughout the year.
Your subscription includes four seasonal lawn care packs annually, containing carefully selected fertilisers and biostimulants to help keep your lawn looking its best.
Seasonal packs are dispatched at the beginning of each season:
- Spring: March
- Summer: June
- Autumn: September
- Winter: December
You don’t need to remember to reorder. As long as your subscription remains active and your payment is successful, we’ll arrange for your next seasonal pack to be dispatched automatically.
We’ll send you an email when your pack has been dispatched, including tracking information so you can follow its journey.
Joining Partway Through a Season
If you subscribe partway through a season, your first delivery will depend on when you join.
If you subscribe before the seasonal order cutoff, you’ll receive the current season’s pack. If you subscribe after the cutoff, your subscription will begin with the next seasonal pack.
We’ll make it clear during checkout which seasonal pack you’ll receive first.
Tracking Your Delivery
Once your order has been dispatched, we’ll send you a confirmation email containing your tracking details.
You can use these details to check the progress of your delivery and see when your parcel is expected to arrive.
Please allow a little time after receiving your dispatch confirmation for the tracking information to become active.
Missed Deliveries
If you’re not available when your parcel arrives, the courier may attempt redelivery or provide alternative delivery instructions.
Please check your tracking information for the latest updates.
If you’re having trouble locating your parcel or arranging redelivery, contact our customer services team and we’ll be happy to help.
Damaged or Missing Deliveries
We take care to ensure your Lawn Monster products arrive safely and in good condition.
If your order arrives damaged, contains missing items or hasn’t arrived within the expected timeframe, please contact us as soon as possible.
When contacting us, please include your order number and a brief description of the issue. For damaged products, photographs of the packaging and affected items will help us resolve the problem more quickly.
We’ll investigate the issue and arrange an appropriate resolution in accordance with your consumer rights.
Changing Your Delivery Address
Need to update your delivery address?
Please contact our customer services team as soon as possible, ideally before your next seasonal pack is due to be dispatched.
We’ll do our best to accommodate address changes before dispatch. Unfortunately, we cannot guarantee changes once an order has been handed over to the courier.
Need Help With Your Delivery?
If you have any questions about your delivery, subscription packs or an existing order, our customer services team is here to help.
Email: customerservices@lawnmonster.co.uk
Website: www.lawnmonster.co.uk
Lawn Monster is operated by Agrigem Ltd.
We’re here to make lawn care easy, from your first delivery to every season that follows.