1. Our commitment to accessibility
At Lawn Monster, we believe everyone should be able to access our website, understand our products and manage their lawn care with confidence.
We are committed to making our website, www.lawnmonster.co.uk, accessible and usable for as many people as possible, including people with disabilities, visual or hearing impairments, motor difficulties and cognitive or learning differences.
Lawn Monster is a trading name of Agri-Gem Limited, registered in England and Wales under company number 08257545.
We aim to provide an inclusive online experience and continually improve the accessibility of our website and services.
2. Accessibility standards
We aim to design and maintain our website in accordance with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, published by the World Wide Web Consortium (W3C).
These guidelines provide recommendations for making digital content more accessible.
Our accessibility approach is based on four principles:
- Perceivable: Information and interface elements should be presented in ways that users can perceive.
- Operable: Navigation and interactive features should be usable through different input methods.
- Understandable: Information and website functionality should be clear, consistent and predictable.
- Robust: Content should work with a range of browsers, devices and assistive technologies.
We also consider our obligations under applicable UK equality legislation, including the Equality Act 2010.
3. Accessibility features
We aim to support accessibility throughout the Lawn Monster website, including the following areas.
3.1 Navigation and keyboard accessibility
We aim to ensure that:
- Main navigation and interactive features can be operated using a keyboard.
- Keyboard focus is visible when navigating the website.
- Pages use a logical heading structure.
- Links and buttons have clear, descriptive labels.
- Navigation remains consistent across the website.
3.2 Visual accessibility
We aim to provide:
- Sufficient colour contrast between text and backgrounds.
- Readable typography and appropriate text spacing.
- Support for browser zoom and text resizing.
- Layouts that adapt to mobile devices and different screen sizes.
- Text alternatives for meaningful images and icons.
3.3 Forms and checkout
We aim to make account registration, checkout and subscription management accessible by providing:
- Clearly labelled form fields.
- Understandable validation messages.
- Helpful instructions when information is required.
- Accessible payment and checkout interactions.
- Clear subscription pricing, billing and cancellation information.
3.4 Lawn measurement tools
Our website includes interactive satellite mapping tools that allow customers to measure lawn areas and calculate appropriate product quantities.
We recognise that map-based interfaces can present accessibility challenges, particularly for customers using screen readers, keyboard navigation or alternative input devices.
We aim to improve the accessibility of these tools and provide alternative assistance where the mapping interface cannot be used effectively.
Customers who experience difficulty measuring their lawn can contact our customer services team for assistance.
3.5 Content and product information
We aim to present product descriptions, application guidance, subscription details and safety information in clear and understandable language.
Where possible, important information will be available as accessible text rather than solely through images or visual graphics.
4. Compatibility with assistive technologies
We aim to support commonly used browsers and assistive technologies, including:
- Screen readers
- Keyboard-only navigation
- Browser zoom and text enlargement
- Voice control and alternative input methods
- Mobile accessibility features
Accessibility may vary depending on the browser, operating system, device and assistive technology being used.
5. Known accessibility limitations
Although we aim to make the website accessible, some features may present challenges.
These may include:
- Interactive satellite mapping and lawn boundary drawing.
- Third-party payment interfaces.
- Embedded content or tools supplied by external providers.
- Older documents or files that have not been fully optimised for accessibility.
- Complex interactive components that may not work consistently with every assistive technology.
We will review reported accessibility barriers and seek reasonable improvements or alternative ways for customers to access the affected service.
We do not claim that every page or feature currently meets WCAG 2.2 Level AA.
6. Alternative ways to access our services
If you are unable to use part of the Lawn Monster website because of an accessibility issue, please contact us.
We can assist with enquiries concerning:
- Product information and recommendations.
- Lawn measurement and pack sizing.
- Placing an order.
- Managing an existing subscription.
- Understanding payment or delivery information.
- Cancelling a subscription or requesting a refund.
- Accessing important product instructions.
We will make reasonable efforts to provide information or assistance in an accessible format appropriate to your needs.
7. Reporting accessibility problems
We welcome feedback about the accessibility of our website.
If you experience difficulty accessing any content or functionality, please contact:
Lawn Monster Customer Services
Email: customerservices@lawnmonster.co.uk
Website: www.lawnmonster.co.uk
When contacting us, it may help to include:
- The page or feature where you experienced the issue.
- A description of the problem.
- The device, browser or assistive technology you were using, if known.
- The format or assistance that would help you access the information.
You do not need to disclose a disability or medical condition to report an accessibility problem.
We will review accessibility enquiries and aim to provide a helpful response within a reasonable timeframe.
8. Continuous improvement
Accessibility is an ongoing part of our website development and maintenance.
We aim to:
- Consider accessibility when introducing new features.
- Review website navigation, forms and interactive elements.
- Improve compatibility with assistive technologies.
- Address accessibility issues identified through testing or customer feedback.
- Encourage accessibility good practice when selecting third-party services.
We will prioritise issues that prevent customers from accessing essential information, purchasing products or managing subscriptions.
9. Third-party services
Some features of the Lawn Monster website rely on third-party services, including payment processing, satellite mapping and embedded content.
While we cannot directly control every aspect of these services, we aim to select appropriate providers and work towards accessible customer experiences.
If a third-party feature prevents you from completing an important task, please contact us so we can explore an alternative.
10. Review of this statement
We may update this Accessibility Statement as the website develops, accessibility improvements are implemented or relevant guidance changes.
The latest version will be available on this page.
11. Company information
Lawn Monster
A trading name of Agri-Gem Limited
Company number: 08257545
Registered office:
1–3 Jarman Way, Orchard Road
Royston, Hertfordshire
SG8 5HW
United Kingdom
Website: www.lawnmonster.co.uk
Email: customerservices@lawnmonster.co.uk